Warranty Policy

Q1. Can I have a sample order for goods?

A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

Q2. What about the lead time?

A:Sample needs 7-10 days, mass production time needs 25-30 weeks for order quantity more than

Q3. Do you have any MOQ limit for  goods order?

A: Low MOQ, 1pc for sample checking is available

Q4. How do you ship the goods and how long does it take to arrive?

A: We usually ship by SEA, TRAIN, AIR. It usually takes 10-40 days to arrive, according to shipping time.since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

Q5. How to proceed an order for goods?

A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples or price and places deposit for formal order.
Fourthly We arrange the production.

Q6. Is it OK to print my logo on goods product?

A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample. And according to order qualities, we will confirm the logo fee is free or we will charge logo fee.

Q7: Do you offer guarantee for the products?

A: Yes, we offer 2-5 years warranty to our products.

Q8: How to deal with the faulty?

A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new sand filter with new order for small quantity. 
For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.